FAQ

📌 Frequently Asked Questions – HappyPaws

🌍 Do you deliver to my country?

We currently ship to Europe, the United States, Canada and some countries in Asia.

If you reside outside of these areas, please contact us before ordering via info@happypawco.com.

📦 What are the delivery times?

Delivery times vary depending on the product and delivery address.

Some products are delivered within a few business days, others can take up to 30 days, especially for international destinations.

The estimated delivery time for each product is indicated directly on its sheet.

We work with trusted partners to ensure reliable delivery, and we'll keep you informed every step of the way with your order.

Some orders may be shipped in multiple packages to ensure faster and smoother delivery.

💰 What are the delivery costs?

Shipping costs are automatically calculated at the checkout stage, based on the weight of the package and your location.

We do everything to guarantee a fair and transparent price.

🔁 Do you accept returns?

Yes, under certain conditions.

Returns are accepted within 15 to 30 days depending on the product and supplier, only for:

• Returns unused and in their original packaging

Returns must be requested within 7 days of receipt, by sending a message to our customer service with a supporting photo.

📍 Important: Returns are sent to the original shipping address, which may vary depending on our partners.

📦 Why do some products arrive separately?

Our items are carefully selected from premium suppliers in different countries.

To ensure speedy processing, your products may be sent from different warehouses.

🔐 Is my payment secure?

Yes. All transactions are protected by bank-grade SSL encryption.

We work with reliable and recognized solutions (Shopify, Stripe, etc.) to guarantee the total security of your information.

🐾 Why choose HappyPaws?

At HappyPaws, each product is selected with care, love and high standards.

We pride ourselves on combining elegant design, smart functionality and lasting quality, for the happiness of your companions... and yours.

❓ Do you have another question?

Our customer service is at your disposal:

📧 info@happypawco.com

⏰ Response within 24 to 48 working hours